Application of the general conditions of sale
The order by the Customer implies acceptance of all of these general conditions.
Ordered
Any order implies acceptance of the prices and descriptions of the products available for sale.
The information given by the Purchaser, when placing an order, engages the latter: in the event of an error in the wording of the recipient’s contact details, FRANCOIS-BRENOT.COM cannot be held responsible for the impossibility in which it could be to deliver the product.
FRANCOIS-BRENOT.COM reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who would present in his eyes any form of risk.
Selling price
All product prices are indicated in euros all taxes included. The products will be invoiced on the basis of the prices in effect at the time of order entry, except for manifest error. FRANCOIS-BRENOT.COM reserves the right to modify its prices at any time without notice. The products remain the property of FRANCOIS-BRENOT.COM until full payment of the price.
Products
All products will be billed on the basis of the rates in effect at the time the order is placed. Nevertheless FRANCOIS-BRENOT.COM reserves the right to modify its prices at any time.
Charter against counterfeiting on the internet:
FRANCOIS-BRENOT.COM implements the principles adopted in the Charter for the fight in December 2009 against Counterfeiting on the Internet. We guarantee the authenticity of the products offered for sale on FRANCOIS-BRENOT.COM, by making all the certifications of our supplier brands available to Internet users. We are completely transparent about the origin of the products offered, our sources of supply and our activity as an authorized reseller.
Shipping and Delivery
Delivery will be made Monday to Friday to the address you provide. If you are absent, a calling card will be left in your mailbox. Your package will then be made available to you in the post office on which you depend.
It is your responsibility upon receipt of the package to immediately check it and to formulate reservations with the carrier “La Poste” by registered letter with acknowledgment of receipt within 3 days of receipt of the package.
FRANCOIS-BRENOT.COM cannot be held responsible for delivery times in the event of specific external events (strikes, natural disasters, etc.)
If within 7 working days following the dispatch of your order, you still have not received your package, transit advice note or precise information via the online tracking of your package, please want to go to your post office.
If the Carrier finds no trace of the package, please contact FRANCOIS-BRENOT.COM Customer Service as soon as possible:
sav.francoisbrenot@gmail.com
Our Customer Service will then open an investigation with the Carrier. You will receive an email telling you that a post investigation has been opened and that response times vary between 10 and 30 days from the opening of the investigation. If the package is found, it will be immediately returned to you. If the package is considered lost, FRANCOIS-BRENOT.COM will refund the total amount of the order.
Payment
The order will be considered valid after confirmation of the bank payment agreement. If the bank refuses, the order will be automatically canceled.
The accepted cards are: Carte Bleue, Visa, Mastercard.
In case of payment of your order by check. Your order will be processed upon receipt of your order form and payment by check. The check is cashed upon receipt of the check and upon receipt of additional information requested in the event of payment by check requiring additional verification.
For Belgium, Switzerland and Luxembourg: payment is made by credit card or Paypal exclusively.
In any case, FRANCOIS-BRENOT.COM reserves the right to refuse any order or any delivery in the event of a dispute with the Buyer, total non-payment or partial payment of a previous order by the Buyer, refusal of authorization of payment by bank card from banking organizations.
Return and refund
At FRANCOIS-BRENOT.COM, the customer has 14 days from receipt of the product to return it to us without having to justify reasons or pay penalties. Only the amount of the product (s) purchased will be refunded within a period which may not exceed 30 days following the date on which the right of withdrawal was exercised. The return costs will however be borne by the customer. No cash on delivery will be accepted, whatever the reason.
If you wish to be reimbursed, the product (s) must be returned, in their original packaging, with the original label, to the following address:
FRANCOIS-BRENOT.COM
Leather goods
35 Caristie Street
84100 Orange (FRANCE)
For any return, we ask you to return your item to us, at the above address, indicating the reason on free paper. The returned product (s) will be refunded to you upon receipt of the product by FRANCOIS-BRENOT.COM. Products returned damaged, soiled or incomplete will not be taken back or reimbursed.
The refund will be made directly to the customer’s account or by check in the name and billing address of the customer who placed the order if payment was made by check.
The cost of returning the product (s) are the responsibility of the customer, except if we have made a delivery error in relation to your order, FRANCOIS-BRENOT.COM will take care of the return of the package. In this case, the item (s) must be returned to us within a maximum of 15 days. A return slip will be issued by contacting us at sav.francoisbrenot@gmail.com.
Warning! It must be returned in its original packaging and must not have been worn or damaged. Products returned damaged, soiled or incomplete will not be reimbursed.
Securing transactions
FRANCOIS-BRENOT.COM shows all its attention to security issues concerning payment on the Internet.
All banking operations are managed in cooperation with the BANK. No bank details pass through FRANCOIS-BRENOT.COM.
In the event of payment by bank check, it must be issued by a bank domiciled in mainland France. The check is cashed upon receipt of the check except for payments in installments.
Intellectual property
Any total or partial reproduction of the FRANCOIS-BRENOT.COM site is strictly prohibited without prior agreement. All texts, comments, works, illustrations and images reproduced on FRANCOIS-BRENOT.COM are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Without the prior written consent of FRANCOIS-BRENOT.COM, the offender will be exposed to legal proceedings.
Applicable law and transfer of jurisdiction
These general conditions of sale are governed by French law. In the event of a dispute over the interpretation and execution hereof, and in the absence of an amicable solution, exclusive jurisdiction shall be attributed to the competent courts.
Responsibility and identification of the seller
The responsibility of FRANCOIS-BRENOT.COM is, in any case, limited to the amount of the order. It cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. The company FRANCOIS-BRENOT.COM has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. FRANCOIS-BRENOT.COM cannot be held liable for any inconvenience or damage inherent in the use of the internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force. major, in accordance with case law.
FRANCOIS-BRENOT.COM is a SAS MONTGOLFIER brand, with its registered office at 5 rue de la sous préfecture in Carpentras (84200 France) and registered with the RCS in Avignon under number 520 335 092.
Guarantee
After Sales Service: FRANCOIS-BRENOT.COM makes every effort to meet the requirements of a quality product. This is why we tell you specifically for each item when you order, the procedure to follow so that you can enjoy your product as quickly as possible.
For practical reasons, the customer is requested to return the defective product directly to the supplier so that the latter can repair it as quickly as possible. Do not forget to provide your contact details for the return trip directly to you. In all cases, the repair will be free and will not be subject to any additional costs. If there were transport costs to our premises, these would be the responsibility of the customer.
Personal information
For any request concerning your personal data, please send an email to sav.francoisbrenot@gmail.com.
The customer is informed and accepts that his personal data can be collected and used on the FRANCOIS-BRENOT.COM site, which acts as data controller within the meaning of European regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of data of a personal nature and on the free movement of such data, and repealing Directive 95/46 / EC.
FRANCOIS-BRENOT.COM is committed to protecting and ensuring the security and confidentiality of its Customers’ personal data in accordance with the GDPR, in particular by taking all necessary precautions to prevent this data from being distorted, damaged or that unauthorized third parties have access.
In particular, Customers’ personal data may be transmitted to service providers and contractual partners who, as subcontractors within the meaning of the GDPR, intervene and directly contribute to the management of orders and for whom it is absolutely necessary to access the data. personal information provided by the Customer when creating and using his account (identity, postal address, telephone number, email address). Subcontractors can only act on the instruction of FRANCOIS-BRENOT.COM.
The personal data of Customers is collected for the following purposes:
• order management and customer relations;
• Customer information relating to offers and commercial information related to the brand;
• strengthening and improving site and brand communication by sending, in particular, newsletters and special offers based on the Customer’s preferences noted on the site;
• offer offers that correspond to the preferences identified through browsing data (placing in cart, abandoned cart, purchase history);
• improving and customizing the services offered to Customers; and
• compliance with legal and regulatory obligations.
The Customer’s personal data are only kept for the period strictly necessary with regard to the purposes previously explained.
In accordance with the GDPR, the Customer has the right to access, rectify and oppose personal data concerning him.
To exercise one or more of the Computer Rights and Freedoms, the Customer must send a request by email or by mail to the customer service of FRANCOIS-BRENOT.COM, by filling out the contact form located on the site, by writing an email to sav .francoisbrenot @ gmail.com or by writing to the following address indicating his name, first name, e-mail address and customer references:
FRANCOIS-BRENOT.COM
Leather goods
35 Caristie Street
84100 ORANGE
FRANCE
Each request must be signed and accompanied by a photocopy of an identity document bearing the Customer’s signature and specify the response address.
The response to the request made on the basis of one or more Computer Rights and Freedoms will be sent within 1 month of receipt of the request.
The Customer can communicate to FRANCOIS-BRENOT.COM specific directives in which he or she defines the way in which he or she intends to exercise, after his or her death, the Computer Rights and Freedoms in accordance with the RGPD.
FRANCOIS-BRENOT.COM may send customers information relating to the brand’s articles and commercial offers by mail, email, sms, telephone or via all the web spaces run by FRANCOIS-BRENOT.COM on social networks. , subject to prior acceptance.
The customer has the right at any time to oppose these commercial prospecting mailings free of charge, by clicking on the “unsubscribe” link in each commercial email, by making the request to customer service via an email to sav .francoisbrenot @ gmail.com.
